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The content of this web site is written and edited by me, Jan Carroll.
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Website Design, Graphic Design and Development Refund Policy
Down Payments/Deposits
Web design, Graphic design and Web Development service down payments/deposits are covered by a 30 day refund policy. We will refund you up to and including 30 days of providing a down payment/deposit with the following stipulations.
- We will refund your deposit, minus amounts billable for hours already spent working on the project and minus a 10% processing fee.
- If no work has been started, we will refund your deposit minus a 20% processing fee.
Completed Projects
We do not offer refunds on any type of completed projects. A completed project is to be defined as to a project a client has determined to be completed by making a final payment for all outstanding balances. Happily, we have never had a situation where a client has asked for a refund on a completed project. We doing everything we can to attain the best possible outcome for all our clients.
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